FAQs

📦 Valere – Frequently Asked Questions (FAQ)

Welcome to the Valere FAQ page! Below you’ll find answers to the most common questions about our products, shipping, returns, and more. If you still need help, feel free to contact our support team.

🚚 Shipping & Delivery

1. How long does shipping take?

  • USA: 7–14 business days

  • International: 14–31 business days
    Please note that shipping times may vary slightly during high-demand seasons.

2. Do you ship internationally?
Yes, we ship worldwide! Wherever you are, Valere delivers.

3. Will I receive a tracking number?
Yes. Tracking information will be uploaded as soon as your order is processed. You’ll receive an email with your tracking details.

4. How can I track my order?
Visit our Track Your Order page and enter your order number or tracking ID to view real-time updates.

🔁 Returns & Refunds

5. What is your return policy?
We accept returns within 30 days after delivery. Items must be unused and in their original condition. Please contact us before sending any returns.

6. How do I request a return or exchange?
Email our support team at valerestoresupport@gmail.com with your order number and reason for return. We’ll guide you through the process.

7. When will I receive my refund?
Once we receive your returned item and it’s approved, refunds are processed within 5–10 business days to your original payment method.

🛍️ Orders & Products

8. Can I cancel or change my order?
If your order hasn’t been shipped yet, we may be able to cancel or modify it. Please contact us immediately at valerestoresupport@gmail.com

9. I received a damaged item. What should I do?
We're sorry! Please send us a photo of the damaged item within 48 hours of delivery, and we’ll arrange a replacement or refund.

10. Do you offer discounts or promotions?
Yes! We frequently offer special discounts. Subscribe to our newsletter to stay updated on exclusive deals.

💳 Payments & Security

11. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment gateways.

12. Is shopping on Valere secure?
Absolutely. Our website uses industry-standard SSL encryption to protect your data and payment information.

📩 Contact Us

Still have questions?
Reach out to our support team at valerestoresupport@gmail.com — we’re happy to help!